Cancelation Policy

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Terms & Conditions

The Barn (Abel Tasman) Ltd (“The Barn“)
Terms and Conditions

Cancellation policy:

Cancellations are only recognised via email to [email protected] at a time they can be processed 9am to 5pm.

a) Self-Contained. This includes The Beach Bach, The Creek House and the Creek Studio.

From 20/Dec to 31/Jan there is a 6 week cancel period of which 100% of the booking value is payable, and a 10% nonrefundable deposit for cancelling at any point after you have made your booking.

Outside of this period, it is a 14 day cancel period* of which 100% of the booking value is payable.

b) Glamping. This includes The Nest, The Castle, The Domescape.

From 20/Dec to 31/Jan there is a 6 week cancel period of which 100% of the booking value is payable, and a 10% nonrefundable deposit for cancelling at any point after you have made your booking.

Outside of this period, it is a 3 day cancel period* of which 100% of the booking value is payable. There is a 10% nonrefundable deposit for cancelling at any point after you have made your booking.

c) Shared Facilities Cabins. This includes Family Cabins, Queens, Twins, Doubles, Dorms, and Singles.

From 20/Dec to 31/Jan there is a 6 week cancel period of which 100% of the booking value is payable, and a 10% nonrefundable deposit for a cancelling at any point after you have made your booked.

Outside of this period, it is a 3 day cancel period* of which 100% of the booking value is payable.

d) Camping. This includes Powered and Non Powered Camping.

From 20/Dec to 31/Jan there is a 6 week cancel period of which 100% of the booking value is payable, and a 10% nonrefundable deposit for a cancelation at any point.

Outside of this period, it is a 3 day cancel period* of which 100% of the booking value is payable.

Further Notes to Cancelation Policy:

Adverse Weather events are not grounds for cancellation. Guests take on the risk of weather that may not suit their preferences.
Same Day Cancellations are 100% Cancelation Fee applied
We take zero responsibility and have no control over your health. As such any sickness you experience is not grounds for cancellation.
We have no control over the Ferry companys, nor your own vehicle maintenance. As such these issues are no grounds for discounted cancellations.
No Shows will be charged the full booking value as early as the following afternoon
Any additional people who turn up, who are not disclosed in the booking reservation must disclose themself upon arrival and pay the additional person price, or be turned away. An undisclosed person(s) may face penalty rates upwards of $500 a head.
If less persons turn up than in the original booking, the total amount will still be charged as this is effectively a same day cancellation.
Any bookings made through a Travel Agent must be formally cancelled through the travel agent, not us.
Surcharges on cancelation fees will apply upwards of 4%
The cancelation policy on your website booking will supersede this cancelation policy if it is different.
*3 Days Notice is a minimum of 72 hours notice prior to check-in (2:00 pm the day of arrival).

The Barn’s Right to Cancel: The Barn may cancel your booking with immediate effect via email, phone or in person if you are found to be in breach of contract between us, breach of our guidelines of the property or any breach of New Zealand Law, or for any anti-social behavior, intoxication or nuisance to staff, other guests, or the environment.

We may also cancel your booking under Forced Majeure.

We will not be held liable or responsible for any failure to perform or deliver any of our obligations that is caused.

While we are pet friendly to friendly pets, your booking may be canceled on the spot with no refund if you have brought an obnoxious animal/pet to the property.

All of these decisions will be made at our sole discretion, and are not subject to any review by anyone.

Surcharges

Surcharges of up to 3% of the total booking maybe taken on credit card transactions.

Prices

We use dynamic and seasonal pricing. Prices confirmed at the time of booking or modification of bookings are final once inside the cancellation period. All prices are in NZD and inclusive of taxes. There are other onsite facilities that are user pays and not included in the booking price of the accommodation. It is the guest’s responsibility to familiarize themselves with these costs.

Noise Complaints

Quite time is from 10pm. We reserve all rights to fine people acting in disregard of this rule. Minimum fine is $50.

Group Bookings

A reservation of 6 or more people is considered a group booking. Group bookings must be arranged with The Barn via phone or email. The Barn reserves the right to cancel without refunding any related bookings that violate this policy. This may be in the form of either a single transaction or a multitude of transactions that may be made in a fraudulent manner to hide the fact it was a group booking. We reserve the sole right to make a judgement on this.

Severability

Any part or provision of this Agreement which is prohibited or which is held to be void or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof

Long Term Bookings

A reservation of more than 7 days is considered a long-term booking. Long-term bookings must be arranged with The Barn via phone or email. The Barn reserves the right to cancel without refund any related bookings that violate this policy. This maybe in the form of either a single transaction or a multitude of transactions which may be made in a fraudulent manor as to hide the fact it was a long-term booking. We reserve the sole right to make judgement on this.

Eligibility to make a booking.

Guest must be at least 18 years old or accompanied by a legal guardian in order to make a booking. By making a booking through any means, you are representing and warrant that you are of sufficient age to create a legally binding document and accept all liability incurred as such.

Privacy

Guest information is held in our independent reservation systems. For further information please read our privacy statement. The following parties represent our reservation systems.
-Abode
-Siteminder
-Paystation
We are not responsible for your information held by a third party booking system when you book through them.

Children

Any person under the age of 18 must be accompanied by their legal guardians. All children must be accompanied by their guardians at all times.

Pets

The resting policy on pets is that they are not allowed on site apart from assistance dogs such as guide dog or hearing dogs for those who are disabled. From this point we allow pets that are on a leash the whole time and who make no disturbances to other guests. If in the view of other guests or The Barn staff the animal is unfit to be on the property it may have to be removed. The Barn reserves the sole rights to make this decision and the decision is final and non negotiable. In the event this results in cancellation of the entire booking, no refund will be made. It is the guests responsibility and liability to deem if the animal is suitable for the environment.

Visitors

All visitors must immediately report to reception without delay upon arrival to the property to sign-in and acknowledge who they are visiting. There is a maximum of 2 visitors per group of guests. The Guest(s) accepts all liability and responsibility for the visitors and any damage they may incur.

Acceptance of terms

You agree to these terms at the moment you make a booking (by either phone, email or booking channel / agent) or enter the Property of The Barn whichever comes first. It is The Barns responsibility to have this published on our website and the guest’s responsibility to make themselves aware of the terms and conditions. Ignorance of terms and conditions is no excuses to a breach of them.

Smoking

Smoking is not permitted in any building on the site. We ask that smokers do not litter.

General House policies

All guests agree to the general house policies which include:
-Respect for other guests right to rest. As such all noise must be kept to a minimum after 10:30pm until 7.00am.
-Respect for other guests right to clean facilitates. As such, guests are expected to clean up after themselves in all areas, but with particular focus on cooking and dining.
-Respect for a comfortable atmosphere. Threatening gestures, verbal abuse, sexual harassment, intimidation, bullying or anything that could be considered to make another guest uncomfortable may result in immediate cancellation of your booking with no refund.
-Respect for Staff. Our staff work diligently to provide a great experience for everyone. Please respect the fact that we may have new members being trained in and that mistakes can occur. However, we provide a safe work place for our staff and at no point do we accept any aggression or hostility, sexual harassment, harassment or abusive language regardless of the cause. Any circumstance where a staff member feels intimidated at work may result in immediate cancellation of booking with no refund and police involvement.

Damage & Theft

Any damage or theft of any property of The Barn may result in the following:
-Immediate cancellation of your booking
-Immediate fine of the estimated cost of the damage or theft
-Further fines if the actual cost is higher.
-Further fines for the loss of earnings or damage to other guest experience
-Full liability if the theft cause harm to any other party. i.e. removal of smoke alarms

For the point of clarification, they guest is not entitled to take anything they found or used at The Barn.

The Barn accepts no liability for any refund or compensation in such circumstances.

Travel Insurance
The Barn recommends that all guest have comprehensive travel insurance.

Lost Property
The Barn will store all lost property for at least 4 weeks. After which the item may be donated to a local charity. In order to claim a lost item, you can collect in person or send us a prepaid envelope/postage bag with your desired address for it to be sent to.

Your credit card statement

If you secured your accommodation booking or paid in full with a credit card, your statement will show our business name: The Barn (Abel Tasman) Ltd.

All prices shown on this site, all transactions and amounts shown on credit card statements, are in New Zealand dollars only.

This business is wholly New Zealand owned.

Any refunds requested will be made to the card originally debited. No exceptions.

Privacy & Cookie Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a reservation at www.barn.co.nz (the “Site”).

(effective May 2018)

Briefly

We respect your privacy, it is important to us, we will therefore do our utmost to protect it.
We will never rent, loan, trade or sell your information.
Our privacy policy is here for you to review when you wish. Changes and/or additions will be loaded here.
We will only share your information when we need to do so to provide you with the services you sought, or we are legally required to do so.
We will be transparent should a privacy breach occur.
We will answer any questions or concerns you have regarding your privacy.

Personal information

Our company and website requires your personal information so we, or our partners, can provide you with the goods, services or information requested. Your information is kept safe and is not given or on-sold to other parties. It is collected when you contact us directly, fill in a form on our website, or use our booking agents. By contacting us, or using our website, you agree to the collection and use of information in accordance with this policy.

What Personal Information Might We Collect?

The type of information we collect about you may include information such as:

your name
your email address
your address
your phone number(s)
other information you may supply e.g. your travel plans
information about your computer via Google Analytics (e.g. your IP address and browser type)
information about how you use our website via Google Analytics (e.g. which pages you have viewed, the time you viewed them and what you clicked on)
information about your mobile device via Google Analytics (such as your geographical location)

Our booking agents collect your payment information (e.g. your credit or debit card details) and some or all of the above information.

How long do you hold my information?

We keep your information for the period necessary to fulfill our obligations to you for the services you require, and as long as we are obliged by New Zealand law.

Security

We respect your Personal Information and take all reasonable steps to ensure it is kept safe. However no method of transmission over the Internet, or method of electronic storage, is considered 100% secure.

Should you suspect any loss or misuse of your personal information please let us know as soon as possible.

Subject to change

This statement and this entire terms and conditions are subject to change at any time with no notice.

How can I contact you about my personal information?

To inquire about your personal information, please use the contact information at the top and bottom of our website.

If you wish to complain about how we use your personal information please first email or write to us detailing your concerns (please don’t include your credit card information). Your privacy and your concerns are important to us so will endeavour to address your concerns promptly.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

14 Harvey Road, Marahau, S, 7197, New Zealand

If we are unable to, you can complain to the New Zealand Privacy Commissioner

Cookies

Cookies are small files that websites may use to improve the user experience. They can be set by our website (first party cookies) or by a third party e.g. Google (third party cookies). This information is transferred between web servers and web browsers and the user’s device(s). They don’t usually collect personal information but may log general information about your device and location. You can turn cookies off in your browser and/or delete them from your hard drive.

There are session and persistent cookies. Session cookies expire when you close your browser. Persistent cookies expire after a certain period or if you delete them from your browser.

You can find out more about cookies at Cookiepedia or www.allaboutcookies.org.

Our website does not use first party cookies but does use Google Analytics, so that we may improve the service(s) we supply to you and the efficiency of our website. It aids our understanding of visitors’ usage of our website without personally identifying individuals.

Google Analytics privacy and cookie policy can be read here:

https://policies.google.com/privacy?hl=enhttps://policies.google.com/technologies/cookies

Baby Sitting

General

All bookings are a 4-hour minimum.

You will be informed about availability as soon as reasonably practical.

For periods of time that are booked for 6 hours or longer, you agree to pay the full time of the booking if returning earlier than 2 or more hours prior to the agreed upon finish time.

No repeat bookings or cancellations are to be made directly with the Babysitter (Contractor). Should this obligation be ignored the Contractor is legally obliged to inform The Barn (Abel Tasman) Ltd (the agency) and the relevant fees will be charged. Client (You) agrees to notify the agency immediately if the Contractor has been introduced via a third party. Failing to inform the agency will result in full finders fee of $350.00, this also applies if you have tried to employ the Contractor directly.

Payment is to be made directly to The Barn Office prior to commencement of each placement.

The booking fee is payable per date booked per babysitter, always per day the service is used.

You agree to provide a location that is an occupationally safe environment for the purpose of engaging a Contractor to conduct babysitting services for the entire booking period.

The agency will strive to provide the same sitter for multiple day bookings, however this is not guarantee. Alternative sitters may need to be placed due to reservation requests or sickness or injury of the Contractor.

Health & Safety

Please be aware that babysitting services are a close contact business, however we are taking all the steps required to ensure our team and service follows all of the government guidelines.
Babysitting bookings cannot proceed if either the babysitter, children, parents or anyone travelling with the family have Covid-19 symptoms. If anyone develops symptoms prior to or during the booking please advise The Agency
straight away.
You agree to give consent for the Contractor providing babysitting services to your children and to administer first aid if needed in an emergency.
You give your consent for your child’s/children’s carer/babysitter to administer medicine and/or authorize medical treatment as required.
You agree to disclose any medical requirements of your children, so we can estimate if we are able to safely take care of the child.

Baby Sitting Cancelation Policy

Within 12 hours; will incur the cost of 4 hours of the booking price.
Within 4 hours or a no show; will incur the full cost of the first day booked.
Cancellation Fees may be collected from your place of accommodation.
Cancellations must be made by phone call or email only direct to the agency and not through your Contractor. This must be done between the office hours of 8.30am to 5.00pm. Cancellations made outside this time frame, will only be calculated from the following morning at 8.30am.

Public Holidays

Special rates apply for Public Holidays, Christmas & New Year, Weddings & Events.
We require a minimum deposit of 100% to confirm your reservation on Public Holidays. We cannot guarantee your booking until your payment is received. Reservations and deposit are non-transferable and non-refundable.

Liability

Whilst every endeavor has been made to evaluate the honesty, character and responsibility of your Contractor, The Barn acts as an agent for You, not as an employer of the Contractor. Therefore the agency accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by your Contractor, you or any other persons.

Additional children or additional families

Rates are provided by The Barn (Abel Tasman) Ltd at the time of reservation. If there are non confirmed additional children or additional families, We reserves the right to cancel the booking immediately, charge the correct fees or to send additional Contractors to the booking.